Tactical

Fast and efficient set up to help with your immediate tactical customer sales or service challenges - with people, technology and process

Strategic

Our strategic support products can support your customers and business at large scale for the long term - with people, technology and process

Flexible

Designed to help smaller businesses go faster with simple 'bolt-on' customer sales or service activity - helping with people, technology and process

Experts in Contact Centre service and technology

We have ambition to be the UK’s leading technology led contact centric services provider, and employer of choice in Sheffield with at least 1,000 advisors in the CC33 family. In fact, our CC33 family is at the heart of our organisation. Ensuring we have the right benefits package, environment, and development opportunities for our team means that they can focus on giving your customers the very best experience - whether in sales or service.

We have the capability to do this across multiple contact channels including voice, chatbot, email, SMS, WhatsApp and social media. Adding value to your customer's experience is why we're here; just think of us as an extension to your business!

Gaining growth through Telemarketing

We work with major blue-chip companies supporting their telemarketing objectives, and could be helping your business too.

Maintaining your customer base with CC33 customer services support

We partner with leading UK brands supporting their customer service activity. We can help manage your customer demand today.

Retaining your customers with CC33 customer retention and renewal support

We partner with leading UK brands supporting their customer retention activity. We help businesses ensure their customers want to stay.

Let Paul, our founder, tell you more about what we do here at CC33.

Our Capabilities

Our CC33 team

We love our team here at CC33, and aspire to be the employer of choice in Sheffield. Through our honed recruitment process, great reward package and fantastic environment we help our Advisors be the best they can be. We offer increases in annual salary and holiday entitlement with every CC33 birthday (up to 3 years), free breakfast for all, free gym and swim membership, free mobile SIM card, and even a Sky TV contribution. All this is in conjunction with our amazing environment with it's 505 lounge and CC33 High Street with barbers, beauty salon, pop up shop and Zen room, all contributing to what we believe is a great place to thrive! more

Agile

We are agile in our approach. Where other outsourcers dare not tread, we go. We can be up and running in as little as 14 days for your campaign, and size is not an issue for us! We can start with 2 people to test something quickly, or 200 people if you’re planning on a more strategic service; and anywhere in between of course! more

Open door into (y)our world

At CC33 we want you to think of us as an extension to your business. We understand how important complete transparency is for you too, that's why we give you the ability to listen to your calls anytime, anywhere, while they're happening! That means you can listen to any live or recorded call being conducted between your customers and our skilled advisors on your campaign easily. No need to ask for permission, just log in and listen away. We can set up a virtual wallboard for your office screen or laptop too. Or, you can choose to leave it all to us, safe in the knowledge we will take care of your customers, and perform above and beyond your requirements. more

Technology led

Whether you need inbound, outbound or omnichannel solutions, our contact centre technology offers flexible software that helps to make the most of all customer engagement. The technology is so simple and effective; it puts our advisors in front of your customers, talking about the things that matter. We can also use conversation analytics technology to help make quality and compliance simple. This means we can auto pass or fail our customer interactions based on agreed metrics - 100% quality checking. How's that for service? In addition, our analytics can help to improve your customer service, sales processes and performance, all through auto analysis of the interactions with your customers. more

Innovative solutions

We listen and understand what you need, before anything else. Our skilled Client Partner team is very adept at drawing out your detailed requirements. During this process we can also recommend new and innovate ways to improve your processes or customer experience too, based on our experience. That means even if you're not quite sure what you want yet, or how to go about it, that's okay with us; we will work with you to design the right solution for your customers and your business. more

See what our partners have to say about working with us...

Sales partner
"CC33 are a crucial part of our business model; their expertise has been essential in both growing and maintaining our customer base"
Logistics partner
"CC33 have been a pleasure to work with on this project and have consistently been collaborative, flexible and proactive"
Medical research partner
"Over the last year, we have been working in partnership with CC33, to deliver a high quality, participant centred call centre experience...Due to popular demand, we experienced higher than planned call volumes and CC33 were able to adapt to provide the service to meet the unexpected demand. CC33 have focused on providing a high-quality service by having regular reviews and taking on feedback effectively. CC33 have been a pleasure to work with on this project and have consistently been collaborative, flexible and proactive. The team have gone the extra mile to ensure participants receive a seamless, high quality experience.”
Recent logistics partner
"CC33 really stepped up to support us in achieving our year-end strategic goals. We began our partnership with a small headcount but the service and results we received gave us the confidence to triple the team size. CC33 are collaborative and quick to respond to any request we make of them. The recruitment of advisors gave us a vibrant and talented team who worked as a true extension of our organisation. As an outsourcer CC33 works to a standard of excellence delivering our goals on time and within budget. We would highly recommend them."