CC33 are your partner for all outsourced customer service needs. We specialise in providing customisable outsourced customer service solutions for organisations of all sizes. With our outsourced customer service teams, your customers will receive the best possible support.
Our outsourced customer service offerings include customer service enquiry handling, billing, payment collections, debt collection and complaint management. We work with a range of industries, including e-commerce, hospitality, retail, utilities, broadband, travel and property to provide the best outsourced customer service experience possible.
At CC33, we understand the importance of maintaining strong relationships with your customers. That's why we can offer multilingual outsourced customer service options too, so you can reach your customers all around the world. Our outsourced customer service for e-commerce businesses includes live chat support, ensuring that your customers have the support they need, when they need it. We are very proud of both the level and types of customer service we have helped our clients with over the years.
As an experienced customer service provider we can help your business with crucial customer experience contact enquiries. Some of our recent experience includes customer service enquiries, account enrolment errors, installation product scheduling and support, onboarding customer support as well as welcome and wellbeing calls.
We can support your business in the collection of payments on both an advisor, and advisorless basis too. Working with a recent partner we set up payment schedules for over 20% of their 6,000 debted customers within one month, a significant improvement on their previous experience.
Debt collection
We have worked with a number of UK businesses to help them collect key debts from their customers, or arrange repayment plans for their customers. With a recent energy client we managed a significant increase in debt collection when compared to their in-house performance.
Complaint management
We have experience in both regulated and non regulated complaint handling. We recently worked with a partner helping deal with their high level and Ombudsman complaints at a difficult time for the business. The result was a significant increase in productivity and complaint closures in comparison to their previous team's efforts.
With our outsourced customer service solutions, you can focus on growing your business, while we take care of your customers.
Don't let customer service be a burden on your business. Partner with CC33 for all your outsourced customer service needs and see the difference our expert team can make. Contact us today to learn more about our outsourced customer service offerings and how we can help your business thrive
We worked with a specialist prepayment Energy supplier over a 4-year period, eventually taking all their customer service activity. As part of that contract when taking on their Customer Service activity, their internal Service delivery was poor with an average wait time of 18 minutes and circa 25k calls per month, and a grade of Service of 58%.
CC33 did a full review of the process focused on first call resolution, significantly improving their digital journey as well as improving the complaints management process. All of this was done utilising CC33’s omni-channel platform.
In addition, clear reporting and SLAs were implemented for close management of all activity. As a result, the number of calls dropped significantly to 6k per month (as first-time call resolution was embedded) and the wait times for customers dropped from more than 18 mins to less than 1 min. The grade of service improved from 58% under the internal Service Delivery model to 96% when CC33 delivered the Customer Service for the specialist prepayment Energy supplier.
Flexible approachAt CC33 we can help your Business whenever and however you need it. We already help our Partners as part of their long-term Strategic solution, or as a tactical response to a particular Service or Sales problem they may be facing in the moment. We can be flexible too, creating a way for your Business to quickly ‘test and learn’ any idea you might have. 
On shore management, off shore pricesWe now have a contact centre based in Cape Town, South Africa. This solution is often helpful for our Partners when they require a different commercial structure and service.
Why not get in touch to see how we can help you today
Boutique approachWe have our boutique team, especially for those smaller campaigns when you are looking for quick support, or perhaps to test and learn a new idea
Multi-channelOur multi-channel approach means that you can trust CC33 to contact with your customers through the right channels.
Our commitment to industry leading communication and management begins with energetic and passionate people.
