Your strategic partner in outsourced contact centre services
35 million
calls a year
350,000
sales a year
2.4 million
successful call outcomes
Global
locations for our offices
We have the ambition to be the UK’s leading technology led contact centric services provider, and employer of choice in Sheffield and Durban with at least 1,000 advisors in the CC33 family. In fact, our CC33 family is at the heart of our organisation. Ensuring we have the right benefits package, environment, and development opportunities for our team means that they can focus on giving your customers the very best experience - whether in sales or service. We deliver seamless support across every contact channel, voice, chatbot, email, SMS, WhatsApp, and social media, ensuring your customers are always connected. Think of us as a natural extension of your brand, here to elevate every interaction and add lasting value to your customer experience.
Our Founder and Group Managing Director, Paul Fletcher, talks about who CC33 are and how we help our clients.
The key to our success has been recruiting and developing a superb CC33 team; forging great relationships with our partners, being transparent, pricing competitively.
We work with major blue-chip companies supporting their telemarketing objectives, and could be helping your business too.
Consistent communication and exceptional service are key to keeping customers coming back. Don’t just win customers, nurture them.
Keeping your customers happy means understanding their needs and exceeding their expectations every time.
At CC33, we work with you, not for you.You’ll have a named senior contact who is always accessible, no layers of red tape, no generic account management.
We love our team here at CC33, and aspire to be the employer of choice in Sheffield and Durban. Through our honed recruitment process, great reward package and fantastic environment we help all our staff be the best they can be.
We are agile in our approach. Where other outsourcers dare not tread, we go. We can be up and running in as little as 14 days for your campaign, and size is not an issue for us! We can start with 2 people to test something quickly, or 200 people if you’re planning on a more strategic service; and anywhere in between of course!
At CC33 we want you to think of us as an extension to your business. We understand how important complete transparency is for you too, that's why we give you the ability to listen to your calls anytime, anywhere, while they're happening! That means you can listen to any live or recorded call being conducted between your customers and our skilled advisors on your campaign easily. No need to ask for permission, just log in and listen away. We can set up a virtual wallboard for your office screen or laptop too. Or, you can choose to leave it all to us, safe in the knowledge we will take care of your customers, and perform above and beyond your requirements.
Whether you need inbound, outbound or omnichannel solutions, our contact centre technology offers flexible software that helps to make the most of all customer engagement. The technology is so simple and effective; it puts our advisors in front of your customers, talking about the things that matter. We can also use conversation analytics technology to help make quality and compliance simple. This means we can auto pass or fail our customer interactions based on agreed metrics - 100% quality checking. How's that for service? In addition, our analytics can help to improve your customer service, sales processes and performance, all through auto analysis of the interactions with your customers.
We listen and understand what you need, before anything else. Our skilled Client Partner team is very adept at drawing out your detailed requirements. During this process we can also recommend new and innovate ways to improve your processes or customer experience too, based on our experience. That means even if you're not quite sure what you want yet, or how to go about it, that's okay with us; we will work with you to design the right solution for your customers and your business.
We have strength and depth in our leadership team, with decades of experience in the Outsourced service industry across all sectors. This ensures we have the right experienced team on your project, every time.
Group Managing DirectorPaul has over 20 years of experience in call centre outsourcing managing large-scale outbound, inbound, and service campaigns across multiple industries.
Director of Client PartnershipsWith over 20 years’ experience in the contact centre industry, Judy brings her expertise to Operations, MI, and Client Services, driving continuous improvement and working closely with clients to ensure exceptional service.
Operations DirectorMark has over 15 years’ experience in call centre outsourcing, managing large scale outbound, inbound, and service campaigns across multiple industries.
Director of ITAdam brings 17 years of experience in the call centre industry to CC33. He specialises in technology transformation and dialler systems, playing a key role in driving operational efficiency and innovation.
Head of Recruitment & TrainingWith over 25 years’ of experience in call centre outsourcing, James specialises in high volume recruitment & training for outbound and inbound campaigns.
