At CC33, we understand the importance of quality and compliance in the outsourced contact centre space. That's why we have developed CC33IQ, our Quality Management system, providing complete quality transparency for all colleagues on your campaign.
With CC33IQ you can relax about your campaign’s quality and compliance
Our flexible and adaptable quality approach to customer interactions, combined with automatic speech & text analytics integration, ensures that we can quickly identify compliance risk areas and integral conversation elements.
100% QA scoring on all customer contacts
Through 100% QA evaluations and dedicated quality resources, we ensure that our agents are equipped with the latest insights and best practices, enabling them to deliver exceptional service across all communication channels. By incorporating auto compliance checking, we have seen significant improvements in accuracy levels and reduced analysis time. Agents can also self-coach based on CC33IQ insights, further enhancing their performance.
Scientific approach to improving sales performance
In addition to compliance, CC33IQ can help improve selling opportunities and ultimately conversion rates too. By focusing on customer effort, advisor ‘framing’, and active listening, agents can better understand customer needs and address them effectively. As the data set grows, CC33IQ will identify common topics and affinity groups in the verbatim, allowing agents to provide tailored solutions to meet customer needs.
Understand how your competitors come up in conversation
Utilising smart intelligence to understand when and where your competitors are mentioned in your customer contact, and how their products and pricing are comparing. That way, you can use it to help redesign products, or introduce new services to protect your customer base. The power of CC33IQ can help you get to know your customer preferences.
With CC33IQ you get the following for your campaign:
Case study: Selling well
Our case study demonstrates how 'selling well' with CC33IQ can improve performance across compliance, process improvement, agent performance, and more. By utilising Smart Intelligence to understand customer preferences and competitor mentions, CC33IQ empowers agents to deliver exceptional, compliant service tailored to each individual customer.
With CC33IQ, you can ensure complete quality and compliance adherence for your contact centre campaigns, leading to improved customer satisfaction and business outcomes. Contact us today to learn more about how CC33IQ can benefit your organisation.
Flexible approachAt CC33 we can help your Business whenever and however you need it. We already help our Partners as part of their long-term Strategic solution, or as a tactical response to a particular Service or Sales problem they may be facing in the moment. We can be flexible too, creating a way for your Business to quickly ‘test and learn’ any idea you might have. 
On shore management, off shore pricesWe now have a contact centre based in Cape Town, South Africa. This solution is often helpful for our Partners when they require a different commercial structure and service.
Why not get in touch to see how we can help you today
Boutique approachWe have our boutique team, especially for those smaller campaigns when you are looking for quick support, or perhaps to test and learn a new idea
Multi-channelOur multi-channel approach means that you can trust CC33 to contact with your customers through the right channels.
Our commitment to industry leading communication and management begins with energetic and passionate people.
