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30 April 2024

Is your outsourcing partner as transparent as they could be?

Richard Cotton

In today's highly competitive business landscape, outsourcing contact centre services has become a commonplace for many companies looking to streamline their operations and improve customer service. However, not all outsourcing partnerships are created equal, and one key factor that can make or break the success of such a partnership is transparency. Are you getting the transparency you deserve currently?



Operating with total transparency as an outsourced contact centre service partner is not only a good business practice, but it is also a winning formula for any client too. From pricing to performance metrics and client services support, everything should be clear and transparent between your outsourcer and the client partner. If it's not, it may be time to start looking at your provider - and potentially consider CC33.





One of the most important aspects of transparency in an outsourcing partnership is pricing. Clients should have a clear understanding of how much they are paying for the services they receive, exactly what is included in any hourly rate as well as what is extra, and crucially what they are getting in return. Hidden additional costs or unclear pricing structures can lead to misunderstandings and damage the relationship between the client and the outsourcer. At CC33, we believe in full transparency when it comes to pricing, ensuring that our clients know exactly what they are paying for and why. Why not ask us about CC33CustomPrice




Performance metrics are another area where transparency is crucial. Clients should have access to real-time data and analytics that show how their outsourced contact centre is performing. This allows them to make informed decisions about their business and provides valuable insights for improving processes and customer service. At CC33, we offer our clients instant access to live call monitoring for example, so they can listen in on calls at any time and hear exactly how their customers are being dealt with. We think this level of transparency sets us apart from our competition as a preferred outsourcing partner.


Client Services


Client services support is another key area where transparency can make a significant difference. Clients should have direct access to their Client Service Manager at any time, able to communicate their needs and concerns openly and honestly. At CC33, we pride ourselves on our responsive and flexible client services team, ensuring that our clients have the support they need to succeed. We believe that open communication is the key to a successful partnership and are committed to providing our clients with the transparency they deserve.



In conclusion, operating with total transparency as an outsourced contact centre service partner is essential for building trust, ensuring clarity, and ultimately achieving success for both the outsourcer and the client. If you are not experiencing this level of transparency with your current provider, it may be time to consider making a change - and CC33 is here to help! Contact us today to learn more about our transparent outsourcing services and see how we can help your business thrive.