Global capability, local feel
CC33 have been around since 2012 and are a Contact Centre Services Business based in the heart of Sheffield - UK, as well as South Africa. We can provide technology led, outsourced customer contact solutions for your business across the entire Customer lifecycle.
We work with our partners to support their customer needs, from telemarketing lead generation through to full customer acquisition, customer management & retention. If you have long term strategic or short-term tactical requirements, we can help. Why not get in touch here to see how we can support your business today
Paul Fletcher, MD
As a partner of CC33 you get access to our experienced client partnerships team, who are on hand to advise and support your project, as well as offer solutions and tactics to help you achieve your business objectives. The team really live your business brand and values internally, ensuring our operations teams represent and perform for your business to the highest possible standards. They focus on building your brand reputation and increasing your return on investment.
In addition, the team work alongside you to develop strategic plans that align with your priorities. As part of their regular performance reviews with you, they make continuous recommendations to improve efficiency, processes and performance to ensure your campaign or project is performing optimally.
Support you as a partner through set up, implementation and throughout your live project.
Protect your customers and your brand through robust quality and compliance processes.
Improve the performance of your campaign through sharing insight, call monitoring, MI analysis and recommendations.
Achieve your business and customer objectives every time for your business.We have strength and depth in our leadership team, with decades of experience in the Outsourced service industry across all sectors. This ensures we have the right experienced team on your project, every time.
Book: Commando Mindset - Ben Williams
Film: Back to The Future
Band: Noel Gallaghers High Flying Birds
Food: Wagamamas
Hobby: Music or Football
Quote: We’re here to put a dent in the universe. Otherwise, why else even be here? – Steve Jobs
Book: Autobiographies, no unique one
Film: Godfather
Band: Oasis
Food: Pasta
Hobby: Football/food
Quote: It's not how hard you get hit, but how hard you get hit and keep getting up
Podcast: Under The Cosh
Film: The Dark Knight Rises
Band: Arctic Monkeys
Food: Italian
Hobby: Golf
Quote: Work hard and be proud of what you achieve
Podcast: A good Man in Africa
Film: Commando
Band: Wu-Tang Clan
Food: Curry
Hobby: Gaming & running
Quote: I collect spores, moulds and fungus
Book: Things can only get better (John 0’Farrell)
Film : Godfather II
Band: Depeche Mode
Food: Greek
Hobby : SWFC supporter
Quote: Always look on the bright side of life
Book: Chimp Paradox
Film: Back to the Future
Band: Pixies
Food: Mexican
Hobby: Playing in a band 'Gigantic'
Quote: At the end of the day people won't remember what you said or did, they will remember how you made them feel
Book: A Kestrel for a Knave
Film: Wolf Of Wall Street
Band: Oasis
Food: Italian
Hobby: Travel
Quote: Actions speak louder than words, but not as often
Book: Stiff: The Curious Lives of Human Cadavers by Mary Roach
Film: The Little Mermaid
Band: Alcemist
Food: Pasta – any kind
Hobby: Make-up
Quote: Progress, not perfection
Book: The Binding, Bridget Collins
Film: Dirty Dancing
Band: Arctic Monkeys
Food: Sushi
Hobby: Chess / Life Coaching
Quote: Don’t ever save anything for a special occasion. Being alive is the special occasion.
Book: The Night Before Christmas
Film: Anchorman
Band: Kings of Leon
Food: Sunday Roast
Hobby: Pilates / Plant based nutrition
Quote: Be strong enough to let go and wise enough to wait for what you deserve
Our commitment to industry leading communication and management begins with energetic and passionate people.
