Proactively increase your firm's efficiency, enhance client experience, and lower operational costs with our specialist legal outsourcing services. You're not choosing between affordability and quality; you're accessing both through a single, accountable UK contract.
Your qualified solicitors shouldn't be chasing third parties for case documents or following up with clients for information. Yet this essential administrative work often falls to your highest-paid staff, creating an expensive bottleneck that limits your firm's growth potential. These traditional staffing models mean paying premium rates for routine administrative work that, whilst essential, doesn't require qualified legal expertise.
Your clients don't stop needing legal support at 5pm. Legal matters rarely fit neatly into traditional office hours. CC33's South African operations enable your firm to offer genuine extended accessibility. With a time zone only 1-2 hours ahead, South Africa is the perfect location for extending your hours without disrupting your customer service. Whether you need us to cover early mornings, late evenings, or even 24/7, CC33's South African teams can provide seamless client service without the premium costs of UK overtime rates.
At CC33, we specialise in providing professional services tailored to legal practices across the UK. Our trained operators understand the unique requirements of legal enquiries and ensure every caller and client receives a professional, confidential service that reflects your firm's standards. Most answering services simply take messages. We go much further. Our comprehensive support includes:
CC33 works with some of the UK's top consumer brands. Your clients have likely already experienced our service excellence when managing their utility bills, broadband, or other essential services. This proven track record in consumer-facing communications translates directly to enhanced client confidence in your firm.
We can answer calls and complete admin tasks at any time you need.
We’ll focus on tasks that were otherwise at the bottom of your team’s workload.
Our hybrid approach means you can tap into both SA and UK labour as you choose.
And all it comes at a lower cost than running your own internal team.
We're not just another faceless offshore outsourcer. Client services, compliance, and training are led from the UK. You get UK jurisdiction, GDPR protection, and direct access to decision-makers with offshore scale when you need it.
With CC33, it doesn't have to be one or the other. You can pick and choose the labour you need, at the times you need, in the locations you want. We build hybrid teams tailored to your workflow. Keep your Team Leaders in the UK and send high-volume tasks offshore, all fully integrated under one UK-led model. Choose what to keep in the UK and what to scale offshore; we’ll make it seamless. You stay in control. We handle the delivery. From compliance-heavy work to customer contact, we’ll design a model that drives performance and protects your reputation.
We’ve spent 25 years supporting high-stakes, regulated sectors that demand reliability, security, and performance and we bring that same discipline to every client.
CC33 owns and operates every global site both across the UK and internationally. Our Directors personally manage our South African site, just as they do here in the UK. Same quality, same culture, same control with dramatically better value. CC33's hybrid model delivers significant cost savings through our blended onshore-offshore rate structure. By combining UK-based management with South African operational teams, you can achieve rates substantially lower than purely UK-based teams.
All interactions are monitored for quality assessment with automatic speech and text analytics, ensuring consistent standards. Through 100% quality assessment evaluations, our flexible and adaptable quality approach ensures that we can quickly identify compliance risk areas and integral conversation elements.
Your clients expect modern, efficient service. Our technology integrates seamlessly with the systems you're already using, enhancing rather than replacing your current workflows. System integrations we support:
To help the firm deal with a backlog of claims, CC33 delivered a full-service solution across three primary claim programmes, stabilising critical processes and creating a foundation for ongoing, scalable growth.
CC33's team boosted the firm's conversion rate from 31% to 68%.
CSAT scores increased by 23% during the life of the campaign.
CC33 helped to reduce the time it took to contact a lead from over 48 hours to less than 2 hours.
Working with CC33 changed the way we run our claims process. We were drowning in leads, and now we're running a scalable, efficient intake system.
