CC33 specialises in outsourced customer service solutions for educational institutions and EdTech companies, ensuring that your learners and users receive seamless, round the clock assistance. Whether you’re a university, online course provider, learning app, or tech platform supporting schools, our tailored services help reduce internal pressure, improve response times, and enhance user satisfaction, all while reducing costs
In education, questions don’t stop at 5pm. Our 24/7 outsourced customer support covers all time zones and channels, including phone, email, live chat, SMS and social media. Whether a student needs help logging into a virtual classroom or a parent wants to check enrolment information, our friendly agents provide timely, accurate assistance day or night. By partnering with us, you maintain high levels of accessibility and ensure no call or query goes unanswered.
Our customer service agents receive specialised training tailored to the education and EdTech sectors. They understand the urgency, empathy and clarity required when handling sensitive student queries, technical challenges, or administrative questions. Whether your users are first time learners or experienced educators, our education trained agents offer informed, professional support that aligns with your brand values and tone of voice.
As your EdTech solution scales, so should your support. Our flexible customer service outsourcing for EdTech companies allows you to scale up or down based on term times, product launches, or user growth. We integrate seamlessly with your CRM, helpdesk, or support ticketing tools to deliver a consistent experience. From onboarding new users to troubleshooting technical issues, our team acts as an extension of yours improving retention and satisfaction.
Managing an in house support team can be expensive and time consuming. With our outsourced education customer support services, you benefit from reduced overheads without compromising quality. We provide transparent reporting, KPIs and real time insights so you can measure performance and ROI. From admissions hotlines to platform support desks, we streamline your customer service function and free your internal teams to focus on core delivery.
Scale support up or down based on term times, enrolment periods, and product launches without maintaining costly full-time staff during quieter periods.
Our agents receive training in education terminology, student privacy regulations, and empathetic communication for sensitive academic situations.
Reduce operational costs while improving response times and student satisfaction through dedicated support that frees your team to focus on educational delivery.
Provide round-the-clock support across all channels, ensuring students get help whenever they need it, regardless of time zone.
