We know that offshoring can be concerning. Whilst the cost savings are undeniable, moving your operation can be risky, with hidden costs and third party processes. At CC33, we combat those problems with complete transparency and a strong focus on quality.
We know that offshoring can be concerning. Whilst the cost savings are undeniable, moving your operation can be risky, with hidden costs and third party processes. At CC33, we combat those problems with complete transparency and a strong focus on quality.
With CC33, it doesn’t have to be one or the other. You can pick and choose the labour you need, at the times you need, in the locations you want. With our unique hybrid approach, you could:
Whatever the circumstances, we’ll help you find the best, most flexible and cost effective solution for your unique business needs. And you’ll never need to worry about being locked into a static contract; scale your labour up and down as you need. No hidden costs, no sneaky clauses.
We’ll help and manage the entire transition, whether that be from the UK or from another South African provider. We’ll equip you with our knowledge, experience, and skill at every step of the journey, so you don’t have to worry about a thing. Our management teams will embed our agents within your operation, ensuring that they uphold your values, hit targets, and maintain the same quality you’d expect from our UK teams. Moreover, all technology, data provision, client services, and quality monitoring are managed from within the UK for your peace of mind. With CC33, you’ll gain experienced agents and expert management with a passion for delivering excellence, all whilst reducing costs.
Our South African site is strategically located in the Cornubia district of the key port city Durban. As the site of numerous call centre businesses, this prime location has been carefully chosen to align with the availability of skilled professionals, ensuring proximity to Durban’s rich talent pool. Our Recruitment team have extensive experience hiring in this location and a proven track record or delivering recruitment and training results.
Our site is entirely owned and operated by CC33, and our South African teams are exclusively CC33 staff. We don’t use third parties or partner providers. Our South African leadership team have years of experience running operations across both the UK and South Africa, meaning you can sit back and let us do the hard work. And, thanks to competitive employee benefits and a robust training and development scheme, we’re proud to say that our attrition rate is consistently less than 10%.
We pay over 30% more than the average customer service agent’s salary.
Each employee receives a year end bonus of a full month’s salary.
CC33 endorsed private lift clubs provide easy routes to work.
Private security and a gated entrance ensure a safe working environment.
At CC33, we invest heavily in staff training to ensure our team has the skills, confidence and knowledge to deliver outstanding service. From day one, every employee goes through a structured onboarding program, followed by continuous development tailored to their role. Whether it’s customer service, compliance, technology, or leadership, we equip our people with the tools they need to grow and succeed because when our team is at their best, so is our performance.
CC33 helped this long-time client set up a brand-new campaign in South Africa, transitioning from an exclusively UK team. We sent our experienced UK leadership team and a selection of UK agents to South Africa to aid with a seamless implementation. We only hired the best recruits, set clear expectations, and established a comprehensive 4-week training programme to set the new team up for success.
We saw a training attendance of 98%, with a 100% pass rate for all staff and 0% attrition.
We maintained our excellent sales record with the brand, hitting our sales targets 100%.
We improved upon the quality of service, achieving 103% against our quality targets.
