We are focused on helping you help your customers, whenever you need us. With a flexible, transparent approach to your requirements, we make sure we deliver every time, onshore or offshore.
Established in 2012, CC33 Global is a contact centre services business with locations across the UK and South Africa. We can provide technology led, outsourced customer contact solutions for your business across the entire customer lifecycle.
We work with our partners to support their customer needs, from telemarketing lead generation through to full customer acquisition, customer management & retention. If you have long term strategic or short-term tactical requirements, we can help. Why not get in touch to see how we can support your business today.
At CC33 Global, we don’t just talk about partnerships, we live them. Our open door policy actively invites clients to work from our offices and spend time alongside the teams delivering their campaigns. Whether you’re in the UK or South Africa, we welcome you to sit in, collaborate, observe, and shape performance in real time. This approach is more than symbolic, it’s proven. Clients across sectors including retail, financial services, utilities, telecommunications, technology, and the public sector have seen first-hand the value of working side by side with our teams. It creates a shared understanding of goals, customer expectations and brand tone, all of which are critical to successful delivery.
Whether you’re rolling out a national retail campaign, managing complex utility customer queries, or transitioning public sector services, our open-door model gives you full transparency and deeper collaboration. We believe that the best results come when you’re welcomed into the heart of operations. If you’re looking for a partner who works with you, not just for you, CC33 Global is ready to open the door.
Gain a clear view of how your campaigns are being run, hear calls, review interactions, and ask questions, all without barriers.
Face-to-face time with team leaders and agents enables quick issue resolution and sharper, data-informed decisions.
The more time you spend with us, the more your brand becomes second nature to our people.
Seeing our processes up close builds trust and a stronger sense of joint ownership.
We have strength and depth in our leadership team, with decades of experience in the Outsourced service industry across all sectors. This ensures we have the right experienced team on your project, every time.
Group Managing DirectorPaul has over 15 years of experience in call centre outsourcing managing large-scale outbound, inbound, and service campaigns across multiple industries.
Director of Client PartnershipsWith over 20 years’ experience in the contact centre industry, Judy brings her expertise to Operations, MI, and Client Services, driving continuous improvement and working closely with clients to ensure exceptional service.
Operations DirectorMark has over 15 years’ experience in call centre outsourcing, managing large scale outbound, inbound, and service campaigns across multiple industries.
Director of ITAdam brings 17 years of experience in the call centre industry to CC33. He specialises in technology transformation and dialler systems, playing a key role in driving operational efficiency and innovation.
Head of Recruitment & TrainingWith over 25 years’ of experience in call centre outsourcing, James specialises in high volume recruitment & training for outbound and inbound campaigns.
Our experienced client partnerships team are on hand to advise and support your project, as well as offer solutions and tactics to help you achieve your business objectives. The team will make continuous recommendations to improve efficiency, processes, and performance, focusing on building your brand reputation and increasing your return on investment. The team is committed to:
