In a sector where trust, speed, and clarity are everything, CC33 helps utility providers meet and exceed customer expectations. We deliver outsourced customer service solutions that reduce pressure on your internal teams, improve service levels and help you stay compliant, all while putting your customers first.
In a sector where trust, speed, and clarity are everything, CC33 helps utility providers meet and exceed customer expectations. We deliver outsourced customer service solutions that reduce pressure on your internal teams, improve service levels and help you stay compliant, all while putting your customers first.
CC33 has over a decade of experience supporting utilities and telecoms businesses with scalable, compliant, and cost-effective customer engagement solutions. We’re a partner that understands the regulatory and reputational demands facing the sector, particularly around vulnerable customer care, affordability challenges, and net zero commitments.
Our outbound sales and customer retention expertise, combined with AI-led quality assurance and 100% contact monitoring ensures every customer interaction meets the highest standard possible whilst we help drive revenue. Whether you require rapid mobilisation, multi-region support, or a long-term operational provider, CC33 is the partner of choice.
With CC33, you gain a partner who knows your world and who can help you deliver the seamless, responsive service your customers expect. We understand the unique challenges broadband providers face and have a full suite of support services for you to pick and choose from.
Billing queries, account changes, complaints handling, and vulnerable customer support.
Lead generation, customer acquisition, tariff switching, cross-sell campaigns and upsell campaigns.
Ethical, FCA-compliant early and late-stage collections with full QA and audit trails.
Meter readings, data validation, technical support, and exception handling.
Provisioning, installation support, booking management, and application monitoring.
Real-time quality and performance monitoring with AI tools, accessible through live dashboards.
Our teams are trained to handle sensitive data and follow industry regulations, including Ofgem, Ofwat, and Ofcom standards, ensuring full compliance and peace of mind.
Whether you choose onshore, offshore, or a mix of both, our commercial and delivery models are designed for simplicity, transparency, and performance. We operate on straightforward hourly rate pricing, giving you full visibility and control over your operating costs. Our hourly rates are defined by delivery location, contact channel, and advisor skills required, all of which we’ll discuss with you to achieve the best price for the services you need.
CC33's technology platform integrates effortlessly with your existing infrastructure, enhancing rather than disrupting your current workflows. Whether via API, secure file transfer, or direct system access, we ensure data accuracy, operational continuity, and minimal impact on your internal teams. Our onboarding process includes joint system testing, advisor readiness checks, and tailored reporting dashboards aligned to your internal workflows. We can integrate with:
CC33 were required to create an outbound sales campaign that could build pipelines, create initial relationships with customers and generate sales.
85% increase in sales volume.
An average of 5 sales per day.
Average quality score of 96.6%.
