Sheffield, S11 8NX, UK
0114 399 0087

Customer Retention

We can help your business with any customer retention challenges. Our extensive experience has seen us help large UK businesses in customer upgrades, cross selling, renewals, winback and cancellation turnarounds. We can help in both the B2C and B2B arenas omni-channel.


Customer upgrades


Depending on your requirements at CC33 we can support your customers with upgrading their service or product, across multiple channels.


Customer cross sells


We have a long history of supporting additional product cross sells to existing customers. Across energy, broadband and telecomms sectors we regularly complete additional services and insurance sells across mutiple campaigns.


Cancellation support


If your business is suffering from high cancellation rates, we can help. We have extensive experience with our skilled team in turning around cancellations - on an outbound and inbound call basis. Plus, we are always keen to feed back the insight from cancellations with our partners, to help identify route causes. We have seen success doing this with a number of businesses. How can we help your business today?



Winback activity


Winback is an important part of any service based business in a competitive environment. We have seen major success working with some of the UK's leading energy suppliers focusing on their customer winback activity, over the years. Whether you are looking at recently lapsed customers, or longer term winback projects, we can set up a campaign that is bespoke to your business


Customer renewals


Successful customer contract renewals are the lifeblood of any annual or multi-annual contracted customer business. Ensuring your renewal process catches your customers at the right time across the right channel to ensure they renew your product is essential. At CC33 we can ensure we fit into your journey seamlessly to help make that customer renewal even more likely. We may provide channels and services that your business cannot currently perform too, helping reach your customers at the right time in the right way. Think of us as an extension to your business, with your customer success at the heart of what we do.


A cancellation case study

We supported a clincial research partner in gaining participants for a new clinical medical trial. Our partner needed help with a predicted increase in call demand to gain participants.


Initial call volumes were significantly higher than originally expected so we supported rapid growth of the team as the new response levels dictated. We then set about working closely with our partner on robust campaign scheduling to facilitate the best performance. We also identified the lack of a multichannel approach meant the cancellation rates for booked appointments were far too high. Implementing clear call outcomes to support cancellation insight as well as a new multi-channel text confirmation and follow up process meant we reduced the appointment cancellation rates by 39% whilst rocketing the answer rate to 98% - all with an average answer time of just 7 seconds. 

Customer upgrades
Customer cross sell
Customer renewals
Cancellation support and turnaround
Winback activity
Our Customer Retention Services
  • Customer upgrades and upsells for your business

    Giving your business the best chance of increasing revenue through upgrading customer products READ MORE
  • Customer cross sell campaigns for you business

    Helping maximise customer revenue and loyalty with a targeted multichannel contact approach. READ MORE
  • Customer renewals for your business

    Let us support your renewal process. With our multi channel capability we can ensure we renew your customer products at just the right time. READ MORE
  • Cancellation support for your business

    Our experience in turning around customers wishing to cancel their contracts or products will really make a difference to your retention statistics READ MORE
  • Winback activity for your business

    Optimising the contact strategy and process to ensure your new and old lapsed customer successfully return to your business READ MORE
Why Choose CC33?
cc33Flexible approachAt CC33 we can help your Business whenever and however you need it. We already help our Partners as part of their long-term Strategic solution, or as a tactical response to a particular Service or Sales problem they may be facing in the moment. We can be flexible too, creating a way for your Business to quickly ‘test and learn’ any idea you might have. 
cc33On shore management, off shore pricesWe now have a contact centre based in Cape Town, South Africa. This solution is often helpful for our Partners when they require a different commercial structure and service. Why not get in touch to see how we can help you today
cc33Boutique approachWe have our boutique team, especially for those smaller campaigns when you are looking for quick support, or perhaps to test and learn a new idea
cc33Multi-channelOur multi-channel approach means that you can trust CC33 to contact with your customers through the right channels.
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