We can help your Business with any customer service support requirements, including customer service enquiries, payment handling, debt collection, complaint management as well as back-office support. We can help in both the B2C and B2B arenas across multiple contact channels
As an experienced customer service provider we can help your business with crucial customer experience contact enquiries. Some of our recent experience includes customer service enquiries, account enrolment errors, installation product scheduling and support, onboarding customer support as well as welcome and wellbeing calls.
We can support your business in the collection of payments on both an advisor, and advisorless basis too. Working with a recent partner we set up payment schedules for over 20% of their 6,000 debted customers within one month, a significant improvement on their previous experience.
Debt collection
We have worked with a number of UK businesses to help them collect key debts from their customers, or arrange repayment plans for their customers. With a recent energy client we managed a significant increase in debt collection when compared to their in-house performance.
Complaint management
We have experience in both regulated and non regulated complaint handling. We recently worked with a partner helping deal with their high level and Ombudsman complaints at a difficult time for the business. The result was a significant increase in productivity and complaint closures in comparison to their previous team's efforts.
We worked with a specialist prepayment Energy supplier over a 4-year period, eventually taking all their customer service activity. As part of that contract when taking on their Customer Service activity, their internal Service delivery was poor with an average wait time of 18 minutes and circa 25k calls per month, and a grade of Service of 58%.
CC33 did a full review of the process focused on first call resolution, significantly improving their digital journey as well as improving the complaints management process. All of this was done utilising CC33’s omni-channel platform.
In addition, clear reporting and SLAs were implemented for close management of all activity. As a result, the number of calls dropped significantly to 6k per month (as first-time call resolution was embedded) and the wait times for customers dropped from more than 18 mins to less than 1 min. The grade of service improved from 58% under the internal Service Delivery model to 96% when CC33 delivered the Customer Service for the specialist prepayment Energy supplier.
Flexible approachAt CC33 we can help your Business whenever and however you need it. We already help our Partners as part of their long-term Strategic solution, or as a tactical response to a particular Service or Sales problem they may be facing in the moment. We can be flexible too, creating a way for your Business to quickly ‘test and learn’ any idea you might have. 
On shore management, off shore pricesWe now have a contact centre based in Cape Town, South Africa. This solution is often helpful for our Partners when they require a different commercial structure and service.
Why not get in touch to see how we can help you today
Boutique approachWe have our boutique team, especially for those smaller campaigns when you are looking for quick support, or perhaps to test and learn a new idea
Multi-channelOur multi-channel approach means that you can trust CC33 to contact with your customers through the right channels.
Our commitment to industry leading communication and management begins with energetic and passionate people.
