Supporting your debt collection objectives
We have worked with a number of UK business to help them collect key debts from their customers, across B2B and B2C arenas. We also work with partners' customers to arrange repayment plans. All achieved through ominchannel execution.
As an experienced debt collection service provider, we can support inbound and outbound service activity to collect outstanding monies, both current and aged debt.
Key debt activites we are working with partners on include customer affordability and advice calls, reviewing bills; checking for any inaccuracies and re-billing where necessary; case management of individual debt; completing income and expenditure analysis; taking payment to settle debts either in full - or negotiating a payment plan; setting up payment plans and direct debits; escalating cases to apply for a warrant of entry.
We have been working with an energy partner on supporting collecting consumer debt, on an outbound and inbound call basis.
By recruiting the right experience in the team, and setting the clear metrics from the outset, we were soon outperforming their in-house team.
This resulted in quick growth from a small team of 6 to a team of 20 people, resuting in the average debt collected per agent per day of £1,400 per day for the project.