Reliable business partner
If you need help upgrading or upselling a different product to your customers, why not let CC33 help you. We work with some of the UK's leading brands, increasing the ROI for their existing customer base through the upgrade process.
We have experience with a number of customer upgrade and upsell campaigns across a variety of sectors. We can help your business develop a contact strategy and journey for your customer upgrade or upsell objectives, then execute it for you.
This could consist of multichannel contact including outbound/ inbound calling, SMS, Whatsapp, live chat or email - whatever your requirements, we can accommodate.
We can also use those important contact opportunities to gain further insight on customer decision making, product choices, pricing and customer behaviour.
How we work with an existing partner
We work with a well known UK brand on upgrade activity. We offer their Customers an option to add additional premium products to their existing product. Colleagues complete a review of existing products, discuss potentional upgrades and, if required and available, can apply discounts and financial incentives in order to attract and secure additional product sales.
Whilst upgrading to new packages Advisors also have the ability to remove products (at the Customers request only) which they do not feel they utilise or are getting value from. We measure the number and % of “downgrades” in order to ensure that Agents operate within an acceptable level, typycally less than 10% of overall sales. Upgrades can be measured in a number of ways; volume of sales and attachment of premium products to each custome product holding
Flexible approachAt CC33 we can help your Business whenever and however you need it. We already help our Partners as part of their long-term Strategic solution, or as a tactical response to a particular Service or Sales problem they may be facing in the moment. We can be flexible too, creating a way for your Business to quickly ‘test and learn’ any idea you might have. 
On shore management, off shore pricesWe now have a contact centre based in Cape Town, South Africa. This solution is often helpful for our Partners when they require a different commercial structure and service.
Why not get in touch to see how we can help you today
Boutique approachWe have our boutique team, especially for those smaller campaigns when you are looking for quick support, or perhaps to test and learn a new idea
Multi-channelOur multi-channel approach means that you can trust CC33 to contact with your customers through the right channels.
Our commitment to industry leading communication and management begins with energetic and passionate people.
