Flexible partner to your renewal needs
We have experience across a number of industry sectors in renewing customer products, in both B2B & B2C arenas.
We know that customer renewal success rates are often as a direct result of the customer experience they have had in the preceding year, and any emotional response to those experiences - both positve and negative!
Our role in all of this is to understand how that might play out for your customers, then bring the right contact strategy, as well as the right advisors with the relevant experience and attitude to ensure your renewal rates are maximised.
We had a long term energy partner where a key part of our activity was renewing customers' tariffs that were out of the fixed term length and had moved on to variable prices. Our team built very strong relationships with these customers upon first contact, resulting in a high percentage of them leaving 5 star reviews on the energy partner's trust pilot page too.
From a performance point of view, as a result of our attention to detail, our contact approach and focus on providing the right Agents to support the campaign - we surpassed the performance of in-house teams by achieving over 50% conversion to renewals. This performance success eventually led to all of this activity being handled by CC33.
Flexible approachAt CC33 we can help your Business whenever and however you need it. We already help our Partners as part of their long-term Strategic solution, or as a tactical response to a particular Service or Sales problem they may be facing in the moment. We can be flexible too, creating a way for your Business to quickly ‘test and learn’ any idea you might have. 
On shore management, off shore pricesWe now have a contact centre based in Cape Town, South Africa. This solution is often helpful for our Partners when they require a different commercial structure and service.
Why not get in touch to see how we can help you today
Boutique approachWe have our boutique team, especially for those smaller campaigns when you are looking for quick support, or perhaps to test and learn a new idea
Multi-channelOur multi-channel approach means that you can trust CC33 to contact with your customers through the right channels.
Our commitment to industry leading communication and management begins with energetic and passionate people.
