We can support your customers today with their service needs
As an experienced customer service provider we can help your business quickly with supporting excess customer demand, customer complaints or any manner of customer enquiry support
We have large brand experience including customer service enquiries, account enrolment errors, installation product scheduling and support, onboarding customer support as well as welcome/wellbeing calls and verfication of field employees.
We worked with a leading UK energy brand supporting their customer service activity, the result in 2021 was a higher Net Promoter Score than their inhouse teams and CC33 being nominated for more than 50 of our colleagues being nominated for internal customer service awards.
Quality and compliance
We have experience in both regulated and non-regulated environments, so all of our inbound and outbound contact is done in a fully compliant way, giving you complete peace of mind. In fact, we are so confident about our performance, quality and compliance that we let our partners listen to calls at any time, from anywhere...live or pre recorded.
CC33 partnered with a specialist prepayment Energy supplier over a 4-year period, eventually taking all their Customer Service activity. As part of that contract when taking on their Customer Service activity, their internal Service delivery was poor with an average wait time of 18 minutes and circa 25,000 calls per month being received, and a grade of Service of 58%.
CC33 did a full review of the process focused on first call resolution, significantly improving their digital journey as well as improving the complaints management process. All of this was done utilising CC33’s omnichannel platform. In addition, clear reporting and SLAs were implemented for close management of all activity.
As a result, the number of calls dropped significantly to 6,000 per month (as first-time call resolution was embedded) and the wait times for customers dropped from more than 18 mins to less than 1 min. The grade of Service improved from 58% under the internal Service Delivery model to 96% when CC33 delivered the Customer Service for the specialist prepayment Energy supplier.
Flexible approachAt CC33 we can help your Business whenever and however you need it. We already help our Partners as part of their long-term Strategic solution, or as a tactical response to a particular Service or Sales problem they may be facing in the moment. We can be flexible too, creating a way for your Business to quickly ‘test and learn’ any idea you might have. 
On shore management, off shore pricesWe now have a contact centre based in Cape Town, South Africa. This solution is often helpful for our Partners when they require a different commercial structure and service.
Why not get in touch to see how we can help you today
Boutique approachWe have our boutique team, especially for those smaller campaigns when you are looking for quick support, or perhaps to test and learn a new idea
Multi-channelOur multi-channel approach means that you can trust CC33 to contact with your customers through the right channels.
Our commitment to industry leading communication and management begins with energetic and passionate people.
