Supporting your business at a crucial time on your customer's journey
At CC33 we can support your business with any cancellation management and customer journey activity.
We can help you manage those customer cancellation contacts directly via telephone, socials, webchat, WhatsApp or SMS; and then we will work closely with your customers to help them understand the impact of cancelling a product with your business. We can also work with your customers to help resolve any customer issues that are causing that potential cancellation.
All of this activity can be done reactively, based on your customer's inbound contact, or proactively based on data modelling risk based customers. We work togteher with you on the right approach for your customers to return the maximum ROI.